Refund and Returns Policy

At Wah Yi Chi, we are dedicated to ensuring you are fully satisfied with your purchase. This policy outlines the procedures for returns and refunds. Our customer support team can be reached at [email protected] for any questions.

1. Order Cancellation

  • Free Cancellation Period: You may cancel your order free of charge within 6 hours of placing it by contacting us at [email protected].
  • After 6 Hours (Before Shipment): If you request to cancel after 6 hours but before shipment, a cancellation fee of 10% of the total order value will apply to cover non-recoverable processing fees.
  • After Shipment: Once an order has shipped, it cannot be cancelled but may be returned according to our policy below.

2. 30-Day Return Policy

You have 30 days from the delivery date to initiate a return for an eligible item. Beyond this period, orders are considered final.

3. Conditions for Eligible Returns

An item may be eligible for return if it meets one of the following conditions:

  • The item arrived damaged or defective.
  • The received design, size, or material differs significantly from what you ordered.
  • The wrong product was delivered.

4. Condition of Returned Items

To be eligible for a return, the item(s) must be:

  • In original, new, and unused condition.
  • With all original packaging and tags intact and attached.
  • Not worn, washed, or altered by the customer.

5. Return and Refund Process

  1. Initiate Request: Email your refund request with your order number and clear photo/video evidence of the issue to [email protected].
  2. Review: Our team will review your request and respond within 2-3 business days.
  3. Return Shipping: If your return is approved, you will be responsible for the return shipping costs. These costs are non-refundable.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Please allow up to 10-15 business days for the refund to appear in your account, depending on your payment provider.

6. Awaiting Your Refund?

If you haven’t received your refund, first check your bank account. Then, contact your payment provider (e.g., PayPal). If you’ve done all of this and still have not received your refund, please contact us at [email protected].